You can find unused tickets by hovering your pointer over the Travel tab to see its drop-down menu, and clicking Unused Tickets.

Unused tickets are listed with columns for the vendor (such as Airline), ticket number, expiration date, original cost, change fee, and status. Click any of these column headings to sort the unused ticket list. After using an unused ticket, the status changes to "Pending Exchange".

To book a flight with an unused ticket, follow the steps for searching for a flight (see Searching for a Flight) and selecting a flight (see Selecting a Flight). You can select a flight that has an unused ticket icon in its heading to use the ticket.

The value of the unused ticket will be applied towards purchase at the time of ticketing. Tickets show their estimated value during the booking process, and the value is subtracted on the Purchase page. The final validation is done at ticketing, and will be reflected on the agency’s invoice.

Note: Only tickets with a lesser remaining value than the planned trip are available.

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