Upgrading Browsers

Owned by Becca Cook
Feb 06, 2018
2 min read

In order to continue providing the most robust and secure platform for your business, we will be updating our systems and will no longer support TLS 1.0 as of March 31st, 2018. If you are currently using TLS 1.0 to access the Deem platform, you must update to TLS 1.1 or 1.2 to prevent any interruption of service.


If your browser is not supported for TLS 1.1 and TLS 1.2, upgrade your browser to the latest version/the version that supports it.                   

If your browser supports TLS 1.1 and TLS 1.2 and enabled by default, no action is needed.                      

If your browser supports TLS 1.1 and TLS 1.2 but not enabled by default, see the instructions below to enable it.                     


Instructions to enable TLS 1.1 and TLS 1.2

Google Chrome


  1. Open the browser.
  2. Select Settings from the menu.
  3. Scroll down and select "Show advanced settings."
  4. Scroll down to the Network section and click on "Change proxy settings."
  5. Choose the Advanced tab and scroll to the Security section.
  6. Check Use TLS 1.1 or Use TLS 1.2.
  7. Press OK.
  8. Close your browser and restart Chrome.


Firefox

  1. In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful.
  2. In the search box above the list, type or paste TLS and pause while the list is filtered.
  3. If the security.tls.version.max preference is bolded and "user set" to a value other than 3, right-click > Reset the preference to restore the default value of 3.
  4. If the security.tls.version.min preference is bolded and "user set" to a value other than 1, right-click > Reset the preference to restore the default value of 1.
    1. The values for these preferences mean:
      1. 1 => TLS 1.0
      2. 2 => TLS 1.1
      3. 3 => TLS 1.2
  5. Close your browser and restart Firefox.

Internet Explorer

  1. Open the browser.
  2. From the menu bar, click Tools > Internet Options > Advanced tab.
  3. Scroll down to Security category, manually check the option box for Use TLS 1.1 and Use TLS 1.2.
  4. Click OK.
  5. Close your browser and restart Internet Explorer.

Safari

There are no options for enabling/disabling SSL protocols. If your Safari browser version already supports it, TLS 1.1 and TLS 1.2 are automatically enabled.