Putting a Trip on Hold

Owned by Former user (Deleted)
Apr 17, 2015
2 min read

You can place certain trips on hold if you are not ready to purchase them, but would like to save the selections for later consideration. A held trip saves the selections, but does not charge a credit card unless the trip requires a deposit or prepayment.

Note: You can't put a car rental or hotel by itself on hold. The trip must include a flight.

There are instances in which a travel service cannot be held. Each vendor determines its hold policies. If the Hold This Trip button is grayed out, click the More Info link underneath the button next to the "We are unable to hold this trip for you" message.

Note: Hold a trip for as short of time as possible. Held trips will be cancelled by the system if no action is taken to purchase them.

Warning: Pricing is not guaranteed until ticket is purchased

After clicking the Hold this trip button on the "Review your trip" page (see  Selecting and Reviewing a Trip for details), the Hold This Trip page appears with a message stating when the trip will be cancelled by the system if no action is taken to purchase the trip. Follow these steps:

  1. Name the trip by entering a name in the "Name your trip" field. That way it will be easier to locate it in the Upcoming section of the Home page.
  2. Complete the required fields, and click the checkbox to agree to the terms.
  3. Click the Continue button. The confirmation appears. 
  4. Click the Done button. The trip appears in the Upcoming section of the Home page, and its status is On Hold.

To change the held trip, follow these steps:

  1. On the Home page, click the Activity tab in the Upcoming section, locate the trip, and click the trip title to expand the trip information.  
  2. Hover your pointer over any element of the trip, and a circled arrow appears on the right side. Click the arrow to view the details. 
  3. Click the Modify or Purchase button.

After clicking Modify, you can modify the trip by searching and making selections. See Starting Your Travel Search.

After clicking Purchase, Click Continue to purchase the trip. See Purchasing the Trip.

Note: If you don't complete the purchase of a held trip by the auto-cancellation deadline of a flight, the flights will be canceled. If you've held just a hotel room (i.e. without a flight) and you decide not to use the hotel, you have to cancel the room manually – there is no auto-cancellation of a hotel room held by itself.

 

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