Service Preferences

Owned by IT Info
Last updated: Jul 12, 2018 by Becca Cook
3 min read


To open the Profile page, click your name at the top of the screen, and choose Profile from the drop-down menu.

The Preferences section of the Profile page shows your service preferences. Setting service preferences saves time and enables the services to make relevant recommendations. You can store frequent travel membership numbers, passport or visa information, and other travel-related information.

Travel Preferences

To add or make changes to travel preferences, click the Travel Preferences link on the Profile page under the Preferences section. The Travel Preferences page appears with separate sections for flight, hotel, and other service preferences.

Flight Preferences

In the Flight section, follow these steps:

  1. Add your home airport code (such as SFO for San Francisco) in the Home Airport field. You can click the Airport codes link to see the codes for airports.
  2. Click radio buttons for Seats, Default Search Type, and View Price Results By options.
  3. Choose options from the Preferred Fare Type and Meal drop-down menus.
  4. Click the checkbox for up to three special requests in the Airline Special Requests section.
  5. In the Airline Memberships section, choose an airline membership from the Airline drop-down menu, enter the membership number in the Number field, and click Add. You can add multiple airline memberships.
  6. Click Save at the bottom of the Travel Preferences page to save your changes, or continue making changes in other sections.

Hotel Preferences

In the Hotel section, follow these steps:

  1. Click the checkbox for up to three amenities in the Hotel Amenities section
  2. Click the checkbox for up to three special requests in the Hotel Special Requests section.
  3. In the Hotel Memberships section, choose a hotel membership from the Hotel drop-down menu, enter the membership number in the Number field, and click Add. You can add multiple hotel memberships.
  4. Click Save at the bottom of the Travel Preferences page to save your changes, or continue making changes in other sections.

Car Rental Preferences

In the Car Rental section, follow these steps:

  1. Choose your typical car rental size in the Default Car Size drop-down menu.
  2. Click the checkbox for up to three special requests in the Car Special Requests section.
  3. In the Car Memberships section, choose a car rental membership from the Car Rental company drop-down menu, enter the membership number in the Number field, and click Add. You can add multiple car rental memberships.
  4. Click Save at the bottom of the Travel Preferences page to save your changes, or continue making changes in other sections.

Train Preferences

In the Train section, follow these steps:

  1. Choose your preferred service class in the Preferred Service Class drop-down menu.
  2. Click the radio button for the One Way or Round Trip option for the Train Default Search Type.
  3. In the Membership Number section, choose a rail carrier from the Rail Carrier drop-down menu, enter the membership number in the Number field, and click Add. You can add multiple rail carrier memberships.
  4. Click Save at the bottom of the Travel Preferences page to save your changes, or continue making changes in other sections.

Car Service Preferences

In the Car Services section, you can set an alias. Car service companies will display a sign with your name on it when they pick you up in a public place. If you would like an alias on the sign, enter the alias in the "Default alias first name" and "Last name" fields. 

The "Show Car Service option after booking travel" checkbox should already be checked to include Car Service when booking travel. Click to uncheck it if you don't want Car Service to appear each time you book travel.

Click Save at the bottom of the Travel Preferences page to save your changes, or continue making changes in other sections.

Passport and Additional Documents

You can add your passport or visa information in the Travel Documents and Additional Documents section. 

To add a passport or visa, follow these steps:

  1. Click the Add a passport or Add a visa link. The Add a Passport or Add a Visa page appears.
  2. Enter the passport or visa information. 
  3. (Optional) Set an alert to notify you of the passport or visa expiration in the Display Alert drop-down menu: Choose the number of months, or Never.
  4. Click Save to add the passport or visa information.

You can save multiple passports or visas by following the steps above for each passport or visa.

To edit a passport or visa, click the Edit link next to the passport or visa in the Travel Documents. To delete a passport or visa, click the Delete link for the passport or visa.

You can also add a Redress number and a Known Traveler number in the Additional Documents section.

Click Save at the bottom of the Travel Preferences page to save your changes.