Frequently Asked Questions (FAQs) About Your Profile

Your Profile Information 

What is my profile?

Your profile contains personal identification needed to book services. It also allows you to store preferences for services and communications. 

How do I access my profile?

To open the Profile page, click your name at the top of the screen, and choose Profile from the dropdown menu.

Why is my profile important?

Using information in your profile reduces the time it takes you to arrange for services, because you don't have to enter them each time you purchase a service.

Is filling out my profile required?

Some fields are required or will be entered automatically when you receive an account. However, areas such as preferences and notfications are optional.

What personal information should I keep in my profile?

Storing information such as your legal name and address, password, preferences and loyalty programs allows us to efficiently book and manage services for you. Setting location and currency preferences allows searches for our services to return the most relevant results possible.

How do I add a credit card to my profile?

Click your name at the top of the screen, and choose Profile from the dropdown menu to open your profile. In the personal and business information section, you can add or edit payment cards by clicking the Add or Edit button next to "Payment cards" (the Add button appears if you haven't entered a card yet). See Personal and Business Information for details.

Why should I keep financial information in my profile?

Storing a payment card allows easy checkout for most transactions on our site. See Personal and Business Information for details on adding payment cards.

Can other people access my profile?

If you grant delegate access to a co-worker, the co-worker will be able to see parts of your profile. Your birth date is not viewable by anyone other than yourself and a company administrator. See Personal and Business Information for details about delegates.

Do I have to fill out my entire profile?

No, but the more information you enter, the better we can deliver customized services.

Why should I store my gender and date of birth?

The U.S. Transportation Safety Administration (TSA) requires this information when you book a U.S. flight. Storing this information in your profile allows us to enter these fields for you when you reserve a flight.

What professional information is stored in my profile?

Some of information may be entered and updated for you by your organization's HR department. This includes phone numbers, cost center, division, corporate credit cards, etc. You are also able to enter additional information, such as your business travel preferences.

What are service preferences?

Examples of service preferences include airline meal preferences or restaurant cuisines. Storing these preferences allows us to show you search results that are the most relevant to you.

Travel Preferences

How do I set my travel preferences?

To open the Profile page, click your name at the top of the screen, and choose Profile from the dropdown menu. Click the Travel Preferences link on the Profile page under the Preferences section, and enter what you want for flights, hotel and car rental. See Service Preferences for details.

Can I enter my travel membership programs in my profile?

Yes. See Service Preferences for details on how to add membership programs for air travel, hotel, car rental, car service, and airport parking.

Which travel documents can I keep in my profile?

You can store your passport and visa numbers. See Service Preferences for details.

Why should I enter my passport and visa information into my profile?

Keeping your passport and visa information in your profile allows you to readily access the information should you need it. You can also schedule a notification so you can receive a reminder when a one of them is about to expire. See Service Preferences for details.

What is a DHS Traveler Redress Inquiry Program (TRIP) number?

The U.S. Department of Homeland Security DHS Traveler Redress Inquiry Program (TRIP) is for travelers who have been repeatedly identified for additional screening and who want to file an inquiry to have erroneous information corrected in the DHS systems. Travelers may request a Redress Number assigned through DHS TRIP. It is not required for travel.

What is a Known Traveler number?

The Known Traveler Number is a unique number assigned to a traveler who has passed a security threat assessment. It is currently reserved for future use by the U.S. Department of Homeland Security.

Shipping Preferences

How do I set Shipping Preferences?

Click the Shipping tab on the Home page to display the dropdown list, and select Shipping Preferences. See /wiki/spaces/EN/pages/1704339 for details.

What if I prefer a different shipping provider than my company?

Your company may have enabled the use of other shipping accounts for business-related shipments. You can add accounts to your preferences if you would like to bill shipments to a personal account, the recipient's account, or a third-party account. See /wiki/spaces/EN/pages/1704339 for details.

Delegates

What is a delegate?

A delegate has access to another person's account and can book services for the other person. See Personal and Business Information for details on how to become a delegate for someone else, or assign a delegate for yourself.

Who assigns a delegate?

You have the ability to assign delegates for your account. See Personal and Business Information for details. Your company administrator also has the ability to assign delegates for you. 

How do I assign or become a delegate?

To open the Profile page, click your name at the top of the screen, and choose Profile from the dropdown menu. The top part of the Profile page shows your personal and business information. To add yourself as a delegate, click Become a delegate in the People I Can Book For section. To add a delegate for yourself, click Add a delegate in the People Who Can Book For Me section. See Personal and Business Information for details. 

Can I be a delegate for someone else?

Yes. To open the Profile page, click your name at the top of the screen, and choose Profile from the dropdown menu. To add yourself as a delegate, click Become a delegate in the People I Can Book For section, and search for the name of the person you'd like to be a delegate for. See Personal and Business Information for details. 

Can my delegate see all my personal information?

A delegate can see your preferences and activities, but cannot see sensitive information such as birth date and payment card information.

How do I know when a delegate has booked a service for me?

You will receive the same email confirmation you would have received if you booked a service yourself. See Personal and Business Information for details. 

Notifications

What are notifications?

Notifications contain information and updates about your services. You can have them sent to you by email or mobile text. You can also have them sent to friends, family, and colleagues. See Notifications for details.

Note: Trip itinerary notifications can currently be sent only by email.

How do I add a notification?

To open the Profile page, click your name at the top of the screen, and choose Profile from the dropdown menu. Click the Manage Notifications link on the Profile page under the Notifications section. Select a service, then choose how you want to receive your notification. When you select email, you will be asked to enter a valid email address. For mobile text, enter your mobile telephone number. Click Save. See Notifications for details.

How do I modify a notification?

To open the Profile page, click your name at the top of the screen, and choose Profile from the dropdown menu. Click the Manage Notifications link on the Profile page under the Notifications section. The notifications you have previously set up appear on the Notifications page. Click Edit to change the way you'd like to receive a notification. See Notifications for details.

Can I get invitation notifications by mobile text?

Not at this time, invitation notifications are sent by email only.

Can I get a notifcation when a person responds to an invitation?

Yes. You can elect to receive a notification for invitations you send for services you book on this site. When you turn on the notification, you'll be asked to enter an email address. See Notifications for details.

Display Settings

What are display settings?

Display settings control how some of your choices will be displayed. They also enable you to set values for your time zone (important for booking time-sensitive services) and currency (important for purchases). See Display Settings for details.

How do I set up or modify the settings?

To open the Profile page, click your name at the top of the screen, and choose Profile from the dropdown menu. Click the Display Settings link. Select your preferences and click Save. See Display Settings for details.